Privacy policy.
Slobberbones Pet Bakery & Bath
1414 Jenkins Road, Suite 120, Chattanooga, TN 37421
Effective Date: May 8, 2026 | Last Updated: May 8, 2026
Introduction
Slobberbones Pet Bakery & Bath ("Slobberbones," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website slobberbones.com, our online shop at shop.slobberbones.com, or interact with us in-store at our Chattanooga, TN location.
Please read this policy carefully. By using our website or services, you agree to the practices described herein. If you do not agree, please discontinue use of our website.
Information We Collect
Information You Provide Directly
Name, email address, phone number, and mailing address when creating an account or placing an order
Payment information (processed securely through our payment processor — we do not store full card details)
Pet information (name, breed, age) when relevant to a purchase or service
Communications you send us via email, contact forms, or in-store
Information Collected Automatically
IP address, browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Cookie and tracking data (see Cookies section below)
Location data when location services are enabled on your device
Information from Third Parties
Analytics providers (e.g., Google Analytics) that help us understand site usage
Payment processors that confirm transaction status
Social media platforms if you interact with our pages or use social login
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders, including shipping and returns
To create and manage your account
To communicate with you about orders, promotions, and updates
To personalize your shopping experience and product recommendations
To improve our website, products, and services
To comply with legal obligations and enforce our terms
To detect and prevent fraud or unauthorized activity
To send marketing communications (you may opt out at any time)
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device. Types we use include:
Essential Cookies: Required for the website to function (e.g., shopping cart, login sessions)
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. You may also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Sharing Your Information
We do not sell your personal information. We may share your information with:
Service providers who assist in operating our website, processing payments, and fulfilling orders (bound by confidentiality agreements)
Shipping carriers and logistics partners necessary to deliver your orders
Analytics and marketing platforms to help us improve our services
Law enforcement or regulatory authorities when required by law
A successor entity in the event of a merger, acquisition, or sale of business assets
Any third parties we work with are required to handle your information in accordance with applicable privacy laws.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:
Active account data: retained for the duration of your account
Order history: retained for up to 7 years to comply with tax and accounting requirements
Marketing preferences: retained until you opt out or request deletion
When data is no longer needed, we securely delete or anonymize it.
Your Privacy Rights
All Users
Access: Request a copy of the personal information we hold about you
Correction: Ask us to correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to legal obligations
Opt-Out: Unsubscribe from marketing emails at any time using the link in any email
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: Request details about the categories and specific pieces of personal information we collect, use, disclose, or sell
Right to Delete: Request deletion of your personal information
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To submit a California privacy request, contact us at privacy@slobberbones.com. We will respond within 45 days.
Tennessee Residents
Tennessee residents may also have rights under state law regarding access to and deletion of personal information. Contact us at privacy@slobberbones.com to submit a request.
Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at eastbrainered@slobberbones.com and we will promptly delete it.
Data Security
We implement industry-standard security measures to protect your personal information, including:
SSL/TLS encryption for all data transmitted through our website
Secure payment processing through PCI-DSS compliant payment processors
Access controls limiting employee access to personal information on a need-to-know basis
Regular security assessments of our systems and practices
While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Third-Party Links
Our website may contain links to third-party websites, including our online store powered by eTailPet (shop.slobberbones.com) and social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will:
Update the "Last Updated" date at the top of this page
Post a notice on our website homepage
Notify registered users by email where required by law
Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Slobberbones Pet Bakery & Bath
1414 Jenkins Road, Suite 120
Chattanooga, TN 37421
Phone: (423) 531-7562
Email: privacy@slobberbones.com
Website: slobberbones.com
We will respond to all privacy inquiries within 30 days.
© 2026 Slobberbones Pet Bakery & Bath. All rights reserved.